Frenquently Asked Questions
If you can't find an answer to your questions please email us
info@ginaswimwear.com
RETURNS
Please contact us within 7 days of receiving your order to request a return.
Items must be:
• Unworn and unwashed
• Free from marks, makeup, or damage
• In original packaging
• With hygiene liner and all tags attached
Once we receive and inspect your item, you can choose between store credit or a size exchange (depending on stock availability).
How to start a return
Email us at info@ginaswim.com and our team will guide you through the steps.
Please note
• Return shipping costs are the customer’s responsibility
• Original shipping fees are non-refundable
• Items purchased with store credit and all sale items are final sale
• If your item arrives faulty or damaged, please notify us immediately — we’ll organise a replacement or a full refund for the faulty piece
How long will it take to get my order?
Australian orders are sent via Australia Post. Currently standard shipping is 3-8 business days and express shipping is 1-4 business days depending on your location.
You’ll receive a confirmation email after placing your order. Once dispatched, a shipping confirmation email with your tracking ID will follow.
How do I know what size I am?
Please refer to our size guide for specific product measurements. Feel free to contact our team for further assistance at info@ginaswimwear.com, we're more than happy to help you find the perfect fit :)
Collaborations
For brand, PR or influencer collaborations please reach out to info@ginaswimwear.com
FREE SHIPPING ON ORDERS OVER $250
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